International Payments Price Promise Terms & Conditions

The Travelex International Payments service is provided by NZForex Limited (CN: 2514293) ("NZForex"). Any reference on this page to "we", "us", or "our" is a reference to NZForex.

Some claim they'll give you the best international money transfer price, but only this service offers the promise of a great price!

The exchange rates of major banks and key competitors are regularly checked to ensure you are given the best overall quote on your international money transfer - that's the International Payments Price Promise.

The Travelex International Payments service is committed to providing the best overall quote in New Zealand on your international money transfer.  If you find a better price offered by another provider please contact Travelex International Payments with the relevant evidence (as outlined below) and Travelex International Payments will beat that price providing you tell us before a deal is confirmed (otherwise it is too late).

The International Payments Price Promise Terms and Conditions

  1. Our commitment only applies to prices offered by "Travelex International Payments". This means services offered exclusively by us over the internet on our internationalpayments.travelex.com.au site or over the phone to the phone service that supports Travelex International Payments and not services that we offer in conjunction with any of our partner companies.
  2. Our commitment only applies to the currencies listed as ‘Supported Currencies’ on the "Business Day" you obtained a quote for a transfer from us (either online or over the phone). A "Business Day" is deemed to run for 24 hours from10.00 a.m. until 9.59 a.m. inclusive. This commitment is subject to you complying with our Online Terms and Conditions and is not available in conjunction with any other offer.
  3. Given that the Foreign Exchange markets move so quickly, our commitment only applies if you are able to demonstrate that you have obtained a quote (either online or over the phone) from another provider within 30 minutes of the quote you were provided with by us on the same "Business Day" (as defined above).
  4. Price comparisons will be the total prices (including commission, FX margin and fees) offered by us and the other international payments provider our price is being compared to. The prices compared must be genuine like-for-like buy rate and sell rate prices and offered to the general public and not Mid-Market Rates* or prices only available to staff, club members or other selected groups or individuals.

    *For the purposes of these International Payments Price Promise Terms and Conditions, "Mid-Market Rate" means a mid-market or indicative rates shown on various foreign exchange providers’ websites which are neither actual "buy" rates nor actual "sell" rates offered by that provider but are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets.
  5. The commitment relates to a bona fide total price (including commission, FX margin and fees) offered by another money transfer provider who offers the competitive price in the ordinary course of business of offering money transfers to customers in New Zealand taking account of any changes to the underlying FX market rate.  In order for us to be able to beat a quote provided by a another money transfer provider, quotes must be on a like-for-like basis
  6. Should you wish to take advantage of the International Payments Price Promise, we must first be able to verify the prices you have been offered to our reasonable satisfaction. Please provide documentary evidence of the alternative quote via the following methods: by emailing us at customerservice@travelex.nzforex.co.nz.  
  7. You will need to provide us with the following information:
    a.   the total price you have been quoted (including commission, FX margin and fees) and confirmation of the times and dates you obtained this. AND
    b.   the Mid-Market rate used which the FX margin has been applied to.
    c.   in order to ensure all quotes are validated on a like-for-like basis, the underlying FX market rate (which will vary from provider to provider) is required so that the ‘total price’ of a competitors quote can be calculated.
    d.   We will also need your name, address and telephone number. We will only use this information to discuss your refund request with you. NZForex Limited will not share your personal information with third parties outside the OzForex Group of companies. Please click on this link Privacy Policy to find out how we use your personal information.
  8. Currently, the International Payments Price Promise commitment only applies to New Zealand customers.
  9. We reserve the right to, at any time, withdraw this commitment other than in respect to commitments already made at the time of the withdrawal 
  10. This commitment is made by New Zealand Limited.  Registered Office: C/- Bell Gully, Level 22, Vero Centre, 48 Shortland Street, Auckland, 1010, New Zealand.  
  11. Standard online transaction limitations will apply in respect of maximum and minimum transaction sizes.  Details of transactions size limitations can be found on our website (internationalpayments.travelex.com.au) or by calling 0800 161 088.
  12. Any reference to “we”, “our” or “us” refers to NZForex Limited (CN: 2514293)

Our International Payments Price Promise Terms and Conditions were last updated on 22 July, 2013.

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NZForex Transfer Services

The Travelex International Payments service is provided by NZForex Limited (CN: 2514293). NZForex is registered as a financial service provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Information on this website is intended for residents of New Zealand only.

This information has been prepared for distribution over the internet and without taking into account the investment objectives, financial situation and particular needs of any particular person. NZForex makes no recommendations as to the merits of any financial product referred to in this website.

Please read our Product Information document for a detailed explanation of the services we provide.

Before acting on any general advice on this website, you should consider its appropriateness to your circumstances. This website contains information obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. NZForex makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this website.

Neither NZForex, its related entities, nor any of its providers of information, have any liability to the user, or any other third party, for the accuracy of the information or models contained in this website, or for any errors or omissions therein, nor will NZForex or any of its providers of information have any liability for the use, interpretation or implementation of the information or models contained herein by any person.

Travelex receives 50% of net revenue arising from NZForex’s provision of Travelex International Payments services. Net revenue is the revenue arising from foreign exchange margins (or spread) and fees, less all costs incurred in providing the services including but not limited to, administrative costs, compliance costs and sales and marketing costs.

Price Promise  *Conditions Apply. Refer to the International Payments Price Promise Terms & Conditions.

**Exchange rates are current at the time of conversion and are subject to change without notice. Exchange rates are indicative only and do not include fees and charges that may apply. Certain foreign currencies are not available under Travelex International Payment service.

NZForex Limited (CN: 2514293) is registered as a financial service provider on the Financial Service Providers Register (established by the Financial Service Providers (Registration and Dispute Resolution) Act 2008). You can access the Financial Service Providers register at www.fspr.govt.nz.